Once it reloads without the warning, I just turn the restrictions back on again. You can now disable the 'Disable Cross-Origin Restrictions' to return Safari to its safe state, and in my case, I've been able to use Zendesk fine during that session.Ĥ) It does seem that I need to enable 'Disable Cross-Origin Restrictions' each time I sign in, but that's only for that sign-in page. It should then return to the main sign-in page without the warning. It will ask you if you want to allow the site (likely something like ) to allow cookies from another domain (zendesk).

Enter your credentials to complete logging in to Zendesk and click Sign in.Īfter more than a year of no longer having Zendesk access due to this issue, even following the updated directions of the article above, I was able to get it working by doing the following:ġ) In Safari menu, select 'Preferences' and then click on the last tab 'Advanced' and select the last item in the bottom 'Show Develop menu in menu bar.'Ģ) When on your Zendesk login page with the 'Cookies required' warning across the top of the page, select Menu > Develop > Disable Cross-Origin Restrictions:ģ) Now click on the 'Continue' link in the yellow warning box in the login page.

The page reloads again, and there are no longer any warning messages displayed.

Choose Allow in the Safari dialog box to allow Zendesk to use cookies and website data while browsing the domain.

You will be prompted by a Safari dialog box whether or not to allow cookies to be used by your Zendesk domain.

On the sign-in page, again click Continue.

On the Safari cookie requirements page, click Continue to acknowledge the requirement.

In the Cookies required to use Safari box, click Continue.Ī new page displays information about the cookie requirements.

To continue signing in using Safari, you will authorize cookies to be stored on your device. The sign in page displays a warning that cookies are required to use Safari.

Navigate to your Zendesk sign in page using a Safari browser.

To log in to Zendesk using a Safari browser This behavior will be the same for agents and administrators. While logging in, you will have to acknowledge several prompts to indicate your acceptance of cookies in the browser. To address the impact of cookie restrictions in Safari browsers, Zendesk has introduced a new flow that recognizes when you are using a Safari browser on a host-mapped domain and prompts you to authorize Zendesk to use cookies. In turn, restricting cookie usage has an impact on many popular, browser-based applications, including Zendesk. To protect personal information, these safeguards can restrict how first-party and third-party cookies are recognized and used in the browser. Recent versions of Apple Safari browsers include Apple’s Intelligent Tracking Prevention (ITP) safeguards.

Chrome signs out when closed